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ORDERING
Robin Clayton Designs will accept orders placed by:
- By Mail - Click here to print out the Mail-in order form or use as a Fax order form.
- By Telephone - Call our toll-free order line at 1-800-644-0504 code#OO (zero, zero) to place a phone order, or if you are in Colorado dial 303-816-1075.
- By Fax - To fax an order you can print out the mail-in order form above. FAX # is 1-303-816-1076.
- By Ordering Online -
- When you see an item you are interested in, click on the image and you will be taken to a larger image and a detailed description.
- When you are ready to purchase, select available options (size, color, quantity etc.)from the pull-down menus. You will then click any "Add To Cart" button. The item will be added to your shopping cart. You may then continue to browse by selecting the "Continue to Shop" button.
- When you are satisfied with your order, you may then click "Checkout" in the upper menu. You will be prompted for your name, address and credit card information. There is a box at the end of the credit card section titled "Comments" if you have any questions about or special instructions for your order.
- When you have completed your payment information and looked over the final shopping cart contents, click the "Submit" button once to place your order on our secure site.
- Cancellation of an order after it has been processed or refusal to accept delivery of an order will result in a $30 restocking fee.
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SHIPPING
- Method of Shipment - Our standard shipping method is USPS Priority Mail - normally 2-3 days for shipments in the continental U.S. For shipments to Alaska, Hawaii, International or Express Mail, please call for shipping rates. Larger Volume shipments may be shipped via UPS.
- International Shipping - Please send us an email or give us a phone call at 1-800-644-0504 Code OO (zero, zero), to obtain charges for international shipments. Orders will be shipped by USPS Global Express Mail unless you request a different method of shipment. We will email you with an approximate shipping amount and ask you to confirm approval for charges. Please be advised that shipping charges do not include any Customs Duty or Taxes that may apply which are the responsibility of the purchaser. Because Customs Duty fees vary depending on the country, please contact your local post office for further information. Delivery on international orders is normally 4-8 business days. This is an estimate and may take longer depending on any customs delays.
SHIPPING AND HANDLING CHARGES
- We offer FREE SHIPPING on all Regularly Priced Mary Frances Handbags.
- Mary Frances Bags that are on our Sale Page and all other merchanidse will have shipping charges added.
- Shipping and Handling charges are based on the total amount of merchandise shipped to a single mailing address.
- If merchandise is to be shipped to multiple addresses, shipping and handling charges will be calculated based on the merchandise total shipped to each address. This total for multiple packages will be added when the order is filled and we will call or email you with the shipping/order total.
*See rate chart below.
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The following shipping and handling fees are for standard USPS Priority Mail for each shipping address:
| Shipping and Handling Charges |
| $0 to $25 |
$5.95 |
| $25.01 to $50 |
$7.95 |
| $50.01 to $75 |
$9.95 |
| $75.01 to $100 |
$11.95 |
| $100.01 to $125 |
$12.95 |
| $125.01 to $150 |
$13.95 |
| $150.01 to $175 |
$14.95 |
| $175.01 to $200 |
$15.95 |
| $200.01 to $300 |
$16.95 |
| $300.01 to $400 |
$18.95 |
| $400.01 and over |
Add 5% to Order |
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SALES TAX
Colorado residents - Add 3.9% sales tax to orders.
METHODS OF PAYMENT
We accept the following methods of payment:
- CREDIT CARDS
- Visa
- Mastercard
- Discover
- PERSONAL CHECKS - If you send an order by mail, a check or money order payable in U.S. funds to Robin Clayton Designs will be accepted. Please do Not Send Cash.
Returned checks are subject to a service charge of $20.00. Items ordered with a personal check will be shipped after the check has cleared.
EXCHANGE POLICY
- We will make exchanges only on merchandise shipped to you. We do not give refunds or credit a credit
card on returned merchandise. We will exchange the size, color etc. of an item once we have received merchandise back
from you.
- All merchandise returned for an exchange must have prior authorization and an Exchange Authorization Number. You will need to call within 3 days of receipt of merchandise to receive your Exchange Authorization Number. Please
call 303-816-1075 in Colorado or 1-800-644-0504 Access Code 00 for your Exchange Authorization Number.
- Because of our schedule during pre-holiday season (Oct.-Dec.), please note that it may take a few extra
days to contact you with your number. We will get with you as soon as possible.
- Once you have received your Exchange Authorization Number, click here to print-out an EXCHANGE FORM. Please fill out the Exchange Form in detail and include it with your exchange along with a copy of your original sales receipt.
- All merchandise returned for exchange must be returned in new condition. Items with stains (make-up,
lipstick or any condition other than the condition in which it was received), will not be accepted for exchange. Original tags must be on all returned merchandise.
- Merchandise must be returned within 10 days of original shipment date for exchange. No exchanges will
be made if not received within 15 days from the original shipment date.
- If you are purchasing a gift and an exchange needs to be made, please have recipient contact us for an Exchange Authorization
Number as noted above. We will make exchanges for 10 days from the date the gift was received. Please have recipient
notify us of this when they call for an Exchange Authorization Number.
- If you should receive merchandise that is damaged, please notify us as soon as you receive it and we will gladly
replace it for you.
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PRIVACY POLICY AND SECURE SHOPPING SITE
Your right to privacy and security is our top priority. Robin Clayton Designs does not engage in selling , marketing, or sharing of your personal information. We require personal information only when it is necessary to do so, such as completeing your order.
We utilize standard Secure Socket Layer (SSL) technology to allow for the encryption of your personal information. Our shopping cart is secured by Verisign technology.
CONTACT US
Robin Clayton Designs International
763 Bluebird Lane
Bailey, CO 80421
Telephone: 303-816-1075 in Colorado
Fax: 303-816-1076
Or our Toll-Free Order Line:
1-800-644-0504 code OO (zero, zero) to place an order.
info@robinclaytondesigns.com
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